Privacy Policy

Who we are

Bonsai Homes Pty Ltd (ABN 91 676 864 627) builds precision-engineered homes from our factory in Gisborne, Victoria. In this policy, "we", "us", and "Bonsai" refer to Bonsai Homes Pty Ltd.

What we collect

When you submit an enquiry form on our website, we collect:

• Name, email address, and phone number
• Property or site address (if provided)
• Your enquiry details, preferred timeline, and any notes
• For Oakridge enquiries: preferred layout and lot selection
• Advertising click identifiers, campaign tags, landing page, and referrer when present

We also collect standard web analytics data (page views, device type, country) through Vercel Analytics. This data is anonymous and does not identify you personally.

How we use your information

• To respond to your enquiry and provide information about our homes
• To contact you about pricing, availability, and next steps
• To improve our website and services
• With your consent, to measure which advertising led to an enquiry and its later sales outcome

We will not use your personal information for purposes unrelated to your enquiry without your consent.

Who we share it with

We do not sell, rent, or share your personal information with unrelated third parties. Your data may be processed by our email service provider (Resend) solely for the purpose of delivering your enquiry to our team. With your consent, normalised and securely hashed contact details and conversion events may also be sent to Google and Meta for advertising measurement. These providers are bound by their own privacy obligations.

Cookies

Our website uses essential storage for basic functionality and Vercel Analytics for anonymous usage data. Google Consent Mode starts with analytics, advertising storage, user data, and personalisation denied. Accept grants analytics storage, advertising storage, and ad user data, but keeps ad personalisation denied. Meta Pixel loads only after Accept. Decline keeps Google consent denied and prevents Meta Pixel from loading.

Your rights

Under the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for future communications

To exercise any of these rights, contact us using the details below.

Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our website is served over HTTPS and enquiry data is transmitted securely.

Contact us

If you have questions about this privacy policy or wish to make a complaint, please contact us:

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.